The Gartner IT Symposium/Xpo™ 2022 Conference in Barcelona, Spain (2022)

Table of Contents
Agenda/ Track Agenda/ Track Future Directions Gartner Opening Keynote: Make the Difference The New Value Proposition for the Role of CIO Customer Experience Needs A New Value Equation Emerging Technologies in Security and Risk Management Signature Series: Top Strategic Technology Trends for 2023 Strategic Trends In Application Platforms and Architecture A World Without Truth: Disrupting the Misinformation Supply Chain Leverage the Top Trends That Will Impact Your Infrastructure and Operations The Future of Computing: Bigger, Smaller and Greener The Journey Map to Change the Enterprise Culture The Future of Data and Analytics: Reengineering the Decision 2025 The Top Predictions for Cybersecurity 2022-2023 Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty CIO Experience Leadership Exchange: Drive Growth by Democratizing Digital Delivery by Design The Future of AI Maverick* Research: Weaponizing Privacy Trendspotting: Turning Trends Into Innovation and Action Future of Cloud 2027: From Technology to Business Innovation How the Metaverse and Immersive Meeting Technologies Will Define the Future of Meetings Government: Igniting The Next Generation of Digital Government Strategic Roadmap to Becoming a World-Class Software Engineering Organization Signature Series: CIO and Technology Executive Agenda for 2023 Banking: A View on the Future and Moves to Make Now Executive Vision for 2023: Strategic Portfolio Management The Product-Centric Operating Model Must Be Built on the Foundation of an IT Talent Incubator and Flexible Resource Allocation Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty Accelerate Sustainability With AI, IoT and Blockchain. Maverick* Research: The Future According to Maverick Ask the Expert: Top Strategic Technology Trends for 2023 Seven Disruptions You Might Not See Coming: 2022-2027 Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs Environmental Sustainability Is a Software and Cloud Contracting Imperative Break Out of the Customer Management Industrial Complex With CX CORE Don't Forget the Social Side of Sustainability and ESG What Do CIOs Need to Know About Generative AI Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape The New Economics of Technology Ask the Expert: CIO and Technology Executive Agenda for 2023 How a Digital Twin of the Customer Will Reshape Customer Experience The Outlook for Human Factors in Cybersecurity The Future of Digitally-Defined Products, Places and People Retail: Future of Shopping Is ‘Always On’ — Turn Down the ‘Hyper’ on ‘Personalization’ and Turn It Up on ‘Immersive’ Insurance: A View on the Future and Moves to Make Now Education: Optimize Digital Capabilities to Support Higher Education Transformation CIO Experience Leadership Exchange: Drive Growth by Rethinking Your Talent Bench Your Tech Employees Will Leave: How to Prepare for a High-Turnover Future Maverick* Research: Tales from the Metaverse Expand Your Talent Pipeline Going Borderless Maverick* Research: Gartner Global Scenarios: A $170BN Autonomous Business Just Entered Your Industry. Now What? Ask the Expert: How Will Total Experience Impact the Future of Manufacturing? Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen Building a Digital Future: The Metaverse Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX Prepare to Use Privacy-Enhancing Computation and Other Top Privacy Trends Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape Top Trends in Technologies and Architectures for Composable DXP Future of Work/Life in 2030: A Day in the City Strategies for Success Gartner Opening Keynote: Make the Difference The CIOs Journey to Digital Employee Experience Success Signature Series: Top Strategic Technology Trends for 2023 A World Without Truth: Disrupting the Misinformation Supply Chain The Digital Circular Economy: How Leading CIOs Can Help Forge a New Environmentally Progressive Businesses Strategy What the Best CX Organizations Do Become an Outcome-Driven CIO by Amplifying Your Executive Leadership Abilities Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty Chasing Nirvana Through IT Operating Structure Change Will Not Work Research Discussion: Business-led Architecture and Innovation: Channeling A Digitally-Savvy Workforce Getting Pay Right: Overcome the Challenge of IT Compensation Hikes in 2022 and Beyond Signature Series: CIO and Technology Executive Agenda for 2023 Take Your Customer Experience Up a Notch by Focusing on Customer Confidence How to Get People to Care About Your Digital Transformation CIO Experience Workshop: From Customer Experience to Total Experience CIO Experience Workshop: Become a Talent Magnet by Creating a Culture of Performance CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cybercriminal Research Discussion: Minimizing Change Fatigue at Midsize Enterprises (Exclusive to Midsize Enterprise Program Attendees) Grow Business Through Modular Redesign of the Enterprise Operating Model Creating a Future of Work Strategy The Costs and Benefits of a Composable Application Architecture Strategy Three Neuroscientific Ideas to Supercharge Your Diversity, Equity and Inclusion Programs How Digital Should Your Enterprise Be? 5 Steps for Dynamic Management of Globalization Risks in Uncertain Times Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs Why CIOs Must Care About Data and Analytics Ecosystems – Adaptability, Speed and Lower Cost CIO Experience Leadership Exchange: Drive Growth by Evolving Your Technology Leadership Role CIO Experience Workshop: Achieving Digital Transformation Excellence CIO Experience Workshop: Dynamic Sourcing for Faster Solutions, Co-Creating With Your Service Providers in a Geopolitically Unstable World CIO Experience Workshop: Attracting Talent When You Can't Compete on Compensation Don't Forget the Social Side of Sustainability and ESG Drive Digital Transformation in Midsize Enterprises Using Proven Product Management Techniques Know Your Style to Lead by Influence Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape How Web3, Blockchain and NFTs Can Benefit Your Org. CIO Experience Workshop: The Evolution of the CIO — The Future of Technologists CIOs: The Why, What and How of a Successful Agile Transformation Democratized Digital Delivery: Fusion Teams and Product Management Explained Embracing and Exploring Uncertainty to Drive Adaptive Strategies Where Digital Innovators Invest, and How They Fund It Oil and Gas: Four Essential Capabilities for Strategic Success in Oil, Gas and Energy Healthcare and Life Sciences: Transforming Healthcare with Digital Sense and Sensibility Government: How to Get the One Ingredient that Will Make or Break "Digital" Success Manufacturers: How To Strategize For The Smart Customer Research Discussion for CIOs: Democratized Delivery by Design--Adaptive Governance Principles for Fusion Teams Unprecedented Change Fatigue Is Lurking — Don't Let It Spoil Your Team and Business The New Value Imperative: It’s Time to Rethink Outdated Enterprise Value Formulas The Curse of Data Residency — Three Steps to Rescue Your Cloud Strategy Ransomware Is Changing — Are You Ready? What Application Leaders Need to Do About New AI Risks Use the Digital Dragons Radar To Supercharge Your Strategic Planning Building an Edge Computing Strategy Roundtable: Banking (Retail and Commercial) - Scaling Agile Beyond Execution Through Adaptive Strategies Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen Banking: Technology Practices to Enable Autoadapting and Autocomposing Products Open Source Is Turbocharging Digital: How Can CIOs Harness Its True Value How Sovereign Data Strategies Will Impact You and Your Organization 5 Counterintuitive Ideas to Enhance Your Creativity Use Total Experience to Drive Resilient Application Innovation for Customers and Employees How CIOs and Their Teams Should Strategize Vendor Negotiations to Combat Inflation The CIO Guide to Sustainable IT and ESG Building Technology Talent Beyond IT: Principles for New Talent Management The Continuous Interface: How CIOs Can Unleash Employee and Customer Potential by Insisting on Interfaces That Enable Flow CIOs' Top Leadership Actions to Accelerate Digital Business Research Discussion for CIOs: Democratized Delivery by Design--Adaptive Governance Principles for Fusion Teams (Repeat) Adopt Agile Learning to Close Critical Skill Gaps and Retain Your Top Talent Practical Zero Trust: Definition and Maturity Model Choose the Optimal Corporate Structure to Drive Digital Reglobalization in a New Market Reinvent Your EVP to Survive and Thrive Through the IT Talent Crisis 7 Big DEI Mistakes and How CIOs Can Avoid Them Rethink Organizational Change Management to Accelerate Your Growth Don't Tell Stories, Be a Tour Guide Decision Intelligence and Engineering Across Your Enterprise and Ecosystem Critical Execution Gartner Opening Keynote: Make the Difference Signature Series: Top Strategic Technology Trends for 2023 Contract Negotiation Clinic: How to Negotiate a Successful Enterprise SaaS Implementation Contract Negotiation Clinic: Salesforce Contract Negotiation Clinic: Follow Gartner's Top 10 Tips, Tactics and Tricks for Negotiation Success How to Measure Employee Experience, Productivity and Wellbeing Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty Chasing Nirvana Through IT Operating Structure Change Will Not Work IT Organizational Design — A Pragmatic Approach Contract Negotiation Clinic: Oracle Contract Negotiation Clinic: Software as a Service Contract Negotiation Clinic: Microsoft How to Get Onto a Board of Directors Ask the Expert: How to Avoid the Pitfalls of Product Management (Exclusive to Midsize Enterprise Program) Contract Negotiation Clinic: Microsoft Azure, Google and Amazon Web Services Contract Negotiation Clinic: Follow Gartner's Top 10 Tips, Tactics and Tricks for Negotiation Success (Repeat) Contract Negotiation Clinic: SAP Signature Series: CIO and Technology Executive Agenda for 2023 Ask the Expert: Defining a Business-Centric IT Service Portfolio at Midsize Enterprises (Exclusive to Midsize Enterprise Program) Best Practices in Communicating the Business Value of Cybersecurity Use Management Hacks to Create an Antifragile Enterprise Architect a Better Customer Experience Using Customer Identity and Access Management Cybersecurity Mesh Architecture 101 Manufacturers: Best Practices To Create Product Servitization Revenue Streams Executive Leadership Development: Negotiate Like a Pro How Do You Lead in a World in Permanent Crisis Mode? Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs Environmental Sustainability Is a Software and Cloud Contracting Imperative CIO Experience Roundtable: The Talent Dilemma With the Great Resignation Era in a Post Pandemic World With Hybrid Work Implementing a New Operating Model — Roadmaps, Tips, Tricks and Pitfalls Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape Learn From Your Peers: Effective Cloud D&A Migration Strategies The CIOs Guide to Allyship: How to Overcome Fear & Embrace Mistakes CIO Experience Roundtable: When Technology Sits on the Board — The Evolution of the CIO Role How to Mitigate Energy Costs and Risks How to Navigate the Strategic Roadmap to Composability Use the Continuous Modernization Value Stream to Deliver Application and Cloud Migration Priorities Patterns and Pattern Languages: How CIOs Can Apply Lessons Learned From Software Engineering to Thrive in a Chaotic World Top API Governance Challenges CIOs Must Overcome to Drive Innovation Utilities: Delivering Digital Infrastructure to Accelerate the Energy Transition Banking: Effective Strategies for Fintech Partnerships CIO Experience Roundtable: Starting, Protecting and Scaling Innovation in a Volatile and Unstable Business World Don't Just Add to Your Customer Experience — Subtract From It Treat Cybersecurity as a Business Investment How to Organize Data & Analytics: From Control to Collaborate Use Platform Engineering To Scale Your DevOps Practices Across People, Process, Technology and Culture How to Foster a Collaborative and Connected Hybrid Work Culture Architecting Your Customer Technology Platform Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen How to Use AI To Track and Plan for Future Skills Ask the Expert: Presenting Cybersecurity to the Board of Directors (Exclusive to Midsize Enterprise Program) Manufacturers: Smart Factories Create and Power New Ecosystem Models For The Future How to Extract Value From Digital Ecosystems Building Technology Talent Beyond IT: Principles for New Talent Management Government: Digital That Works - Execution Lessons from Success Stories Govern Your Citizen Technologists to Optimize Your Low-Code Initiatives CIO Playbook to Use 3 Powerful Financial Models for Negotiation Leverage and Bargaining Power Choose the Optimal Corporate Structure to Drive Digital Reglobalization in a New Market Digital Stall Points: What Midsize Enterprises Don't Talk About Unlock Value in AI Investments With Seven Practices Systematically Derive Business Value From Your ERP Strategy How to Evaluate Vendor Sustainability Evolve Traditional Infrastructure Monitoring to Observability Decision Intelligence and Engineering Across Your Enterprise and Ecosystem Drive Business Innovation With Democratized Digital Delivery The Limits of Adaptive Execution — Fast Execution Begins With Careful Planning

Agenda/ Track

Prepare to walk away from the conference with meaningful action steps and best practices. Maximize the agenda built on core tracks, such as Future Directions, Strategies for Success and Critical Execution, to understand what’s next in a changing world. Explore emerging technologies and how to successfully shift from strategy to execution.

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Agenda/ Track

Prepare to walk away from the conference with meaningful action steps and best practices. Maximize the agenda built on core tracks, such as Future Directions, Strategies for Success and Critical Execution, to understand what’s next in a changing world. Explore emerging technologies and how to successfully shift from strategy to execution.

Monday, 07 November, 2022 / 10:00 AM - 10:45 AM CET

Gartner Opening Keynote: Make the Difference

Mary Mesaglio, Managing Vice President, Gartner

Ed Gabrys, VP Analyst, Gartner

Daniel Sanchez Reina, VP Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

The New Value Proposition for the Role of CIO

Irving Tyler, Distinguished VP Analyst, Gartner

The role of the CIO evolved steadily for 40 years pushed by changes in technology. The pandemic was a major pivot point, demonstrating the criticality of digital acceleration and the need for technology leadership by all executives. Leading CIOs are responding by changing how they create and deliver value as a member of the C-suite and leader of the IT function. This session provides the new value blueprint CIOs can use to expand their role and progress their careers.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Customer Experience Needs A New Value Equation

Ilona Hansen, VP Analyst, Gartner

IT has taken a more active role in customer experience (CX), and is now involved in 2/3 of all CX projects up from less than 1/2 in 2017. Meanwhile, CX has become a hot topic due to political, economic, social and technology forces pulling customers in different directions. Yet existing methods of measuring CX tend to focus on CX’s value to only a few stakeholders amongst many. A new value equation, one which encompasses value generated for multiple stakeholders, is needed.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Emerging Technologies in Security and Risk Management

Michael Kranawetter, Sr Director Analyst, Gartner

Emerging risks and top security trends are driving innovation in security and risk management. Among many new areas in security that are emerging, which ones should you focus on? This session will explore high-impact emerging technologies in security and risk management.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Signature Series: Top Strategic Technology Trends for 2023

David Groombridge, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by global change.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Strategic Trends In Application Platforms and Architecture

Yefim Natis, Distinguished VP Analyst, Gartner

Business innovation is more digital then ever and relies on technology platforms that deliver continuously safe and effective intelligence, agility, integrity and scale. Some critical strategies are emerging to bring the application platforms forward to meet this accelerating business demand.
- Applications become digital platforms
- Enterprise nervous system keeps the business always ready
- Business-IT continuum redefines the models of software engineering

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

A World Without Truth: Disrupting the Misinformation Supply Chain

Dave Aron, Distinguished VP Analyst, Gartner

It is becoming increasingly clear that citizens, companies and governments are facing issues of information overload, misinformation, disinformation and misinformation. This means a loss of truth and trust making it hard to do business, and create social stability. In this session, we will outline the levers we can pull to disrupt the disruption.

Monday, 07 November, 2022 / 12:30 PM - 01:00 PM CET

Leverage the Top Trends That Will Impact Your Infrastructure and Operations

Jeffrey Hewitt, VP Analyst, Gartner

IT leaders have little time, skills and budget to track emerging trends and the full impact of those trends on infrastructure and operations. IT leaders should use the research in this presentation to identify which of the top trends are most likely to impact their infrastructure and operations and implement effective tactics to respond. Trends to be covered include just-in-time infrastructure, management confluence, and career ladders to career lattices.

Monday, 07 November, 2022 / 12:30 PM - 01:00 PM CET

The Future of Computing: Bigger, Smaller and Greener

Nick Jones, Distinguished VP Analyst, Gartner

A computing revolution will drive business innovation. Massive parallelism, novel accelerators, quantum devices, DNA storage, and postsilicon architectures promise new cost-effective solutions for demanding tasks such as AI. At the other extreme tiny battery-free devices, printed electronics, and energy harvesting will enable tagging, tracking, and sensing in hitherto impossible situations. And sustainability ands circularity will affect every computing technology.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

The Journey Map to Change the Enterprise Culture

Daniel Sanchez Reina, VP Analyst, Gartner

CIOs are increasingly encountering that the main barriers for their enterprise's digital ambitions do not come from the IT organization but from the rest of business areas. Many CIOs are mandated to create a digital mindset in their companies. Others are not explicitly mandated, but feel the pressure of the expectation that they lead that mindset shift. In this session attendees will learn the map to make that culture change journey.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

The Future of Data and Analytics: Reengineering the Decision 2025

Frank Buytendijk, Distinguished VP Analyst, Gartner

Data and Analytics keep expanding. The next big step for D&A is in moving from "decision support" to completely "reengineering decision making". Decisions are becoming more connected, more contextual, and more continuous, and this complexity needs to be mastered. How can you make decision-making a competitive differentiator?

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

The Top Predictions for Cybersecurity 2022-2023

Bart Willemsen, VP Analyst, Gartner

Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts. Security and risk management leaders should monitor these trends to be successful in the digital era especially as most recognize that global change could potentially be one crisis away.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty

Daryl Plummer, Distinguished VP Analyst, Gartner

The future is always uncertain. But the idea that “uncertainty brings opportunity” is almost a universal constant. And now is the time to seize opportunities. This presentation covers ten predictions of the future that represent opportunity — or threat. CIOs tech providers and business leaders will need to decide which while acting swiftly.

Monday, 07 November, 2022 / 02:45 PM - 04:15 PM CET

CIO Experience Leadership Exchange: Drive Growth by Democratizing Digital Delivery by Design

Remi Gulzar, Sr Director Analyst, Gartner

Lucette Darrigade, Sr Executive Partner, Gartner

Cristina Segal, Executive Partner, Gartner

Ulrich Kipp, Sr Executive Partner, Gartner

Martín Piqueras, Executive Partner, Gartner

Markus Elsbroek, Sr Executive Partner, Gartner

Marc Chamoun, Sr Executive Partner, Gartner

Katja Sjölander, Executive Partner, Gartner

Mike Hughes, Executive Partner, Gartner

This highly interactive, discussion-based session will bring CIOs together to explore how to meet accelerating demand by democratizing digital delivery by design. This means finding ways to equip and empower others to safely build digitalized capabilities, channels, assets and products that drive growth, save money and minimize risks. Join your peers for this unique opportunity to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

The Future of AI

Magnus Revang, VP Analyst, Gartner

Thousands of models in companies. Commonplace conversational AI in consumers' lives. New technologies that promise better AI with less data that makes it more useful for smaller projects. Artificial intelligence is bursting into business applications, organizations' analytics strategies and consumers' expectations. Set your priorities so that you'll be in its scaled-up future.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

Maverick* Research: Weaponizing Privacy

Nader Henein, VP Analyst, Gartner

By design regulation is intended to introduce guardrails, provide structure, guarantee fairness and ultimately protect the public. One of the major concerns with new regulation is that it may be used by large, well-resourced organizations to gain further market dominance. Here we take a close look at two recent examples where privacy regulations are potentially being weaponized.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

Trendspotting: Turning Trends Into Innovation and Action

Brian Burke, Research VP, Gartner

This session will examine methods to explore trends, evaluate the relevant opportunities and risks and communicate the potential impact on the enterprise. It show examples of how scenario planning, back casting, storytelling, and other approaches can be used to support innovation and drive evolution of strategy and operations.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

Future of Cloud 2027: From Technology to Business Innovation

Milind Govekar, Distinguished VP Analyst, Gartner

As cloud computing evolves from technology enabler to business disruptor, IT leaders must understand their organization’s business strategy first, and then seek opportunities to leverage new and emerging cloud capabilities to accelerate that strategy. This session is based on our top predictions regarding cloud computing in 2027 and how they drive the cloud value proposition forward.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

How the Metaverse and Immersive Meeting Technologies Will Define the Future of Meetings

Marty Resnick, VP Analyst, Gartner

This session is your introduction to the metaverse — The persistent, always-on, fusion of our digital and physical worlds .

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Government: Igniting The Next Generation of Digital Government

Arthur Mickoleit, Director Analyst, Gartner

Government leaders and communities are setting new benchmarks for the expected benefits of advancing technological capabilities. To respond governments must elevate ambitions and spark the move to an intelligent, human-centric and proactive digital government. This session identifies the key data, technology and delivery capabilities Government CIOs must invest in now to prepare for the next generation of digital government.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Strategic Roadmap to Becoming a World-Class Software Engineering Organization

Jason Wong, Distinguished VP Analyst, Gartner

As software eats the world, software engineering teams play a critical role in creating new business value. CIOs can use this strategic roadmap to transform your software engineering organization to become more resilient, adaptable and efficient in delivering business-changing digital products.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: CIO and Technology Executive Agenda for 2023

Daniel Sanchez Reina, VP Analyst, Gartner

During these uncertain and challenging times, leading CIOs radically reframe their organization’s value proposition and how their technology departments create value. They reposition the organization as a force multiplier. This year’s CIO and technology executive agenda explores the leadership actions necessary to close I&T execution gaps by leveraging a decentralized an distributed delivery approach.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Banking: A View on the Future and Moves to Make Now

Alistair Newton, VP Analyst, Gartner

It's a constant refrain - "we're looking forward to when things get back to normal." Yet the Banking and Investment Services industry competes in a highly dynamic environment with decision risks all around, and technology plays an even more elevated role than the recent past. Join this session to understand Gartner's view of the industry in five years and the implications on near term actions.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Executive Vision for 2023: Strategic Portfolio Management

Cynthia Phillips, Sr Director Analyst, Gartner

Increased adoption and acceleration of digital business has forced virtually every executive to drive their enterprises to become more adaptive and agile to excel in time of constant disruption. This session is designed to equip executives with strategic portfolio management practices to embrace the unprecedented complexity and change that will provide at certain business context in the next 12 to 18 months.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

The Product-Centric Operating Model Must Be Built on the Foundation of an IT Talent Incubator and Flexible Resource Allocation

Tomas Nielsen, Distinguished VP Analyst, Gartner

CIOs are facing a rapidly increasing talent shortage. On the other hand with the adoption of product centric operating mode, CIOs faces a need for creating IT talent profile that consist of both specialists and versatilists. Navigating this cross section, requires CIOs to make talent development and flexible allocation to product teams an integral part of the I&T Operating model for the future. This session will provide practical guidance and examples of how leading enterprises are doing this.

Tuesday, 08 November, 2022 / 10:30 AM - 11:15 AM CET

Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty

Daryl Plummer, Distinguished VP Analyst, Gartner

Janelle Hill, Distinguished VP Analyst, Gartner

A follow-up from the Signature Series presentation “Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty". Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Accelerate Sustainability With AI, IoT and Blockchain.

Shanna Grafeld, Assoc Principal Analyst, Gartner

Everyone thinks of electric vehicles and renewable energy only as key technologies driving sustainability. But digital also plays a huge and so far underutilized role. CIOs should use AI, IoT, blockchain and other digital technologies to make faster sustainability and ESG impact.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Maverick* Research: The Future According to Maverick

Frank Buytendijk, Distinguished VP Analyst, Gartner

Marty Resnick, VP Analyst, Gartner

Strategic planning is crucial, but most organizations limit their vision to five years or less. CIOs and IT leaders should look further ahead by assessing the less obvious developments envisaged by Gartner’s provocative Maverick* research.

Tuesday, 08 November, 2022 / 12:00 PM - 12:45 PM CET

Ask the Expert: Top Strategic Technology Trends for 2023

David Groombridge, Distinguished VP Analyst, Gartner

A follow up from the Signature Series presentation “Top Strategic Technology Trends for 2023". Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Seven Disruptions You Might Not See Coming: 2022-2027

Daryl Plummer, Distinguished VP Analyst, Gartner

Disruptions are fundamental shifts in something. They create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines seven disruptions that are closer than you might think and should be on the CIO's strategic radar.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Environmental Sustainability Is a Software and Cloud Contracting Imperative

Rob Wilkes, VP Analyst, Gartner

Environmental sustainability has become a top corporate priority for a rapidly growing number of organizations. CIOs must play a pivotal role in ensuring that software and cloud vendors are contractually obligated to meet their enterprise’s environmental sustainability targets.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Break Out of the Customer Management Industrial Complex With CX CORE

Don Scheibenreif, Distinguished VP Analyst, Gartner

We are all trapped in a world where customer engagement technologies are overshadowing customer empathy, resulting in engineered insincerity. How do you break out of this trap? In this presentation, we will share a fresh new approach to helping CIOs and their organizations build lasting and valuable customer relationships in a disrupted world with the new CX CORE model.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Don't Forget the Social Side of Sustainability and ESG

Bettina Tratz-Ryan, VP Analyst, Gartner

Many executives regard investments into sustainability as a strategic direction towards new product innovation and risk mitigation by using data to build metrics and insights, but often face difficulties to analyze social sustainability strategies. This presentation will outline how CIOs need data and analytics modelling to assess the evaluation of social opportunities in sustainability terms that include digital rights and equity, diversity and inclusion, socio-economic engagements as well as as prospects of labour and land use.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

What Do CIOs Need to Know About Generative AI

Brian Burke, Research VP, Gartner

Generative AI can create original media content, synthetic data and models of physical objects to provide breakthrough innovation opportunities. It also can be used for nefarious purposes including deep fakes, revenge porn and fraud. This presentation reveals how generative AI will become one of the most important technologies to emerge over the next few years and how it will impact your industry.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Graham Waller, Distinguished VP Analyst, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

The New Economics of Technology

Daryl Plummer, Distinguished VP Analyst, Gartner

Technology democratization, concentration of intelligence through AI, cloud scale, and new value equations are trending forces that expose a new set of economic realities. CIOs who adapt to take advantage of digital supply and demand, rebalanced cost versus productivity, scarcity of skills, and decentralized decision-making will redefine value and accelerate digital transformation success.

Wednesday, 09 November, 2022 / 10:30 AM - 11:15 AM CET

Ask the Expert: CIO and Technology Executive Agenda for 2023

Daniel Sanchez Reina, VP Analyst, Gartner

A follow up from the Signature Series presentation “CIO and Technology Executive Agenda for 2023."

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

How a Digital Twin of the Customer Will Reshape Customer Experience

Anthony Mullen, VP Analyst, Gartner

Digital twins are not just for jet engines anymore. We see a future where a Digital Twin of your customers can be created to help you understand and predict behavior. In this presentation, we will explain this exciting trend and how CIOs can use this concept to enhance their organization’s CX initiative.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

The Outlook for Human Factors in Cybersecurity

Tom Scholtz, Distinguished VP Analyst, Gartner

We like to lament that "the users are the weakest link in the cybersecurity chain!" which means that as security and risk management leaders, you must understand the critical impact of the user community on your programs. From basic antiphishing simulation through more proven communications techniques to sophisticated approaches based on the social science, this presentation provides insight into the latest best practices in the human aspects of security.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

The Future of Digitally-Defined Products, Places and People

Pedro Pacheco, VP Analyst, Gartner

Software, digital products and services are becoming more important to creating value and experiences than the physical things and places where they operate. Cars, factories, airports and even people are becoming digital products. We will explain how you can prepare for and thrive in this new world.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Retail: Future of Shopping Is ‘Always On’ — Turn Down the ‘Hyper’ on ‘Personalization’ and Turn It Up on ‘Immersive’

Max Hammond, Sr Director Analyst, Gartner

Shopping is not a discrete activity; it’s an ‘always on’ integral part of the ethos of modern living. People’s desire to effortlessly weave in and out of digital and physical touchpoints demands ‘hyper convenient’ shopping experiences embedded into their everyday lives.
To be successful, retailers must execute their unified commerce strategies with a focus on hyper connectivity, hyper curation and hyper composability. This will enable ‘hyper convenience’, allowing customers to ‘self-service’ their own highly personalized shopping experience.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Insurance: A View on the Future and Moves to Make Now

Laurie Shotton, VP Analyst, Gartner

As one of the oldest industries in the world, insurance is well -versed in the rapidly changing market forces that make it on hard on leaders to make prudent decisions. Insurance products and insurance technology are also more intertwined than ever before, with all eyes on the CIO to make the appropriate practical and strategic decisions to compete effectively. This session links the future of the insurance industry with the technology pressures facing today's leaders.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Education: Optimize Digital Capabilities to Support Higher Education Transformation

Tony Sheehan, VP Analyst, Gartner

Higher education institutions continue to refine strategies following a phase of unprecedented technology adoption. Digital capabilities are now critical to institutional competitiveness, but to deliver effectively, Higher education CIOs must target investment, manage capacity and support new modes of delivery. This session will review sector insights from Gartner’s 2023 CIO and Technology Executive survey and will highlight three key areas of focus for the CIO; expectations, ecosystems and experience.

Wednesday, 09 November, 2022 / 02:30 PM - 04:00 PM CET

CIO Experience Leadership Exchange: Drive Growth by Rethinking Your Talent Bench

Gabriela Vogel, Sr Director Analyst, Gartner

Eric Lafarge, Sr Executive Partner, Gartner

Gabriele Lupo, Executive Partner, Gartner

Cristina Magdalena, Executive Partner, Gartner

Sarah James, Executive Partner, Domains, Gartner

Wassim Azzi, Executive Partner, Gartner

Paul Hermans, Sr Executive Partner, Gartner

Alessia Marra, VP, Executive Partner, Gartner

Gro Jeanette Iversen, Executive Partner, Gartner

Lorraine Sefolo, VP, Team Manager, Gartner

This highly interactive, discussion-based session will bring together CIOs to explore how to expand your talent bench. CIOs can’t hire their way out of the technology talent crisis. Attracting and retaining talent requires outside-in thinking that starts with your employee value proposition and ends with unconventional approaches such as borderless workers. Join your peers to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

Your Tech Employees Will Leave: How to Prepare for a High-Turnover Future

Rob O'Donohue, Sr Director Analyst, Gartner

CIOs are currently unprepared for a looming high-turnover future, fueled by new and evolving employee expectations. Attrition is a new reality that will not be solved using current legacy talent strategies or quick fixes. This session will cover how CIOs can reset talent strategies to manage future workforce realities.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

Maverick* Research: Tales from the Metaverse

Marty Resnick, VP Analyst, Gartner

The Metaverse opens up many opportunities for Technology Innovation leaders but also opens up many questions that need to be raised and answered (as much as possible).

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Expand Your Talent Pipeline Going Borderless

Gabriela Vogel, Sr Director Analyst, Gartner

The pandemic and the current geopolitical dynamics are affecting the talent landscape across the globe. CIOs must reset their technology workforce strategy to adapt to the new world. Join this session to learn about the opportunities and challenges of a borderless workforce in retaining and attracting talent.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Maverick* Research: Gartner Global Scenarios: A $170BN Autonomous Business Just Entered Your Industry. Now What?

Frank Buytendijk, Distinguished VP Analyst, Gartner

In the Gartner Global Scenarios program, we tackle a cross-industry, cross-regional futuristic topic every year. This year we examine what would happen if autonomous businesses have become the norm. What would that mean for your organization, and your role? What potential impacts could autonomous businesses have on your industry? What would be different scenarios on how autonomous businesses would even work? Time to sit back, reflect, and see how “what if…” thinking will help you get new ideas that will help your business today.

Wednesday, 09 November, 2022 / 05:00 PM - 05:45 PM CET

Ask the Expert: How Will Total Experience Impact the Future of Manufacturing?

Michelle DeClue-Duerst, VP Analyst, Gartner

Bring your questions to this interactive session where we'll focus on how to implement the right Total Experience strategies for your customers and employees in manufacturing. TX is a top strategic tech trend that focuses on creating a shared superior experience for employees and customers with more intuitive technologies and multiple touch points.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Thursday, 10 November, 2022 / 09:00 AM - 09:45 AM CET

Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen

Magnus Lindkvist, Futurologist, Magnus Lindkvist AB.

Whenever "The Future" is mentioned as a title or theme, it conjures images of shiny gadgets, burning planets, and big words. Useful in books and movies. Less so for leaders and managers. In a real-time world, the future must be transformed from a tirade of clichés into a management tool.

Futurologist Magnus Lindkvist spent the pandemic years crafting actionable insights from how companies, entrepreneurs, and leaders made "future" an activity, not just a theory. Why is success toxic? What is exaptation and how can it spawn innovation? Why should we follow aliens? And what can we all learn from the Bee Gee's? These are some of the questions that will be answered in Lindkvitst's keynote at the Gartner IT Symposium/XpoT 2022.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

Building a Digital Future: The Metaverse

Marty Resnick, VP Analyst, Gartner

Organizations should consider cautiously investing in the Metaverse, or at the very least explore it in detail because their digital future may be molded by it. CIOs and IT leaders must consider the Metaverse as a key trend that will provide opportunities and drive strategic business innovations beyond technology. This session discusses the strategies that leverage how the Metaverse will provide innovative digital product or service opportunities.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX

Mandi Bishop, VP Analyst, Gartner

Understanding consumer attitudes and beliefs, how emotion fits into transactional and interaction requirements, and how technology adoption is driven by psychological attributes is essential. This presentation will review three concepts: empathy, emotional sensitivity and digital sensitivity, providing recommendations to CIOs on how to address these problems and drive effective CX programs.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

Prepare to Use Privacy-Enhancing Computation and Other Top Privacy Trends

Bart Willemsen, VP Analyst, Gartner

Privacy-enhancing computation (PEC) techniques are one of Gartner’s top strategic technology trends for 2022. Other trends in privacy include the privacy UX, where data is allowed to be, and what you can do with AI. What are leading organizations focused on, the best capabilities to develop and how to plan your technology strategy to uncover value while making privacy a competitive differentiator.

Thursday, 10 November, 2022 / 12:00 PM - 12:45 PM CET

Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape

Graham Waller, Distinguished VP Analyst, Gartner

Gabriela Vogel, Sr Director Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: “Flourishing in the Rejuvenated Work and Talent Landscape.”

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

Top Trends in Technologies and Architectures for Composable DXP

John Field, Sr Director Analyst, Gartner

As CIOs seek to support powering their organization's digital channels to improve the customer experience with the best possible architecture, they are increasingly adopting a composable approach. Vendors with DXP, WCM or headless technologies are updating their offerings and architectures to serve this use case. Discover the top trends, how they may impact your technology selection and considerations you will need to make for the best approach for your organization.

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Future of Work/Life in 2030: A Day in the City

Lane Severson, Sr Director Analyst, Gartner

In this session, we tell a story around how an urban professional spends her day in 2030. We examine the technology supporting her day, and analyze the job skills needed to provide the services that are utilized throughout the day. The day shows how business models will be changing and how advances in AI, networking, IoT, robotics and data collection will change how we live.

Monday, 07 November, 2022 / 10:00 AM - 10:45 AM CET

Gartner Opening Keynote: Make the Difference

Mary Mesaglio, Managing Vice President, Gartner

Ed Gabrys, VP Analyst, Gartner

Daniel Sanchez Reina, VP Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

The CIOs Journey to Digital Employee Experience Success

Tori Paulman, Sr Director Analyst, Gartner

Technology has been the great enabler of distributed and hybrid work and CIOs now co-own employee experience. But your organization will fall short in readying for the future of work if you rely on a tech-led approach. To create competitive advantage, CIOs need to rethink their strategies for engaging and empowering employees across all the touchpoints of daily work. Join this session for guidance down the path to transforming your workplace and workforce.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Signature Series: Top Strategic Technology Trends for 2023

David Groombridge, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by global change.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

A World Without Truth: Disrupting the Misinformation Supply Chain

Dave Aron, Distinguished VP Analyst, Gartner

It is becoming increasingly clear that citizens, companies and governments are facing issues of information overload, misinformation, disinformation and misinformation. This means a loss of truth and trust making it hard to do business, and create social stability. In this session, we will outline the levers we can pull to disrupt the disruption.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

The Digital Circular Economy: How Leading CIOs Can Help Forge a New Environmentally Progressive Businesses Strategy

Mark Raskino, Distinguished VP Analyst, Gartner

Powerful ESG fund managers won't invest in companies that lack environmentally thoughtful strategies. Beyond decarbonisation, many other environmental issues are part of the activist investor debate. Your board and CEO need fresh ideas and approaches. Circular economy business models are on the rise but they should not contend with digital for transformation resources. Instead the two can be productively combined.

Monday, 07 November, 2022 / 12:30 PM - 01:00 PM CET

What the Best CX Organizations Do

Don Scheibenreif, Distinguished VP Analyst, Gartner

Gartner conducted its first-ever survey of executives to learn what makes best-in-class organizations work. In this presentation, we’ll share insights on executive compensation, organization structure, collaboration and decision making that go into creating a CX capability that will help CIOs and organizations weather the next disruption.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Become an Outcome-Driven CIO by Amplifying Your Executive Leadership Abilities

Matt Hancocks, Sr Director Analyst, Gartner

As CIOs' responsibilities expand, with greater focus on delivering business outcomes, opportunities expand. Carving time out to develop oneself when the pace of work is already relentless can feel unattainable. This session focuses on the critical capabilities that, when developed, amplify a CIO’s ability to make enterprisewide impacts, thus transitioning into a truly outcome-driven executive.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty

Daryl Plummer, Distinguished VP Analyst, Gartner

The future is always uncertain. But the idea that “uncertainty brings opportunity” is almost a universal constant. And now is the time to seize opportunities. This presentation covers ten predictions of the future that represent opportunity — or threat. CIOs tech providers and business leaders will need to decide which while acting swiftly.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Chasing Nirvana Through IT Operating Structure Change Will Not Work

Donna Scott, Distinguished VP Analyst, Gartner

Too many enterprises change their operating structure toward centralization or decentralization thinking it will bring big benefits but don't follow through on the operating model changes to achieve those benefits. The fact is changing the operating structure is the easy part. For successful digital transformation, CIOs must work with senior executives to transform the enterprise operating model.

Monday, 07 November, 2022 / 02:45 PM - 05:45 PM CET

Research Discussion: Business-led Architecture and Innovation: Channeling A Digitally-Savvy Workforce

Alicia Mullery, VP, Research, Gartner

Gilbert van der Heiden, Distinguished VP Analyst, Gartner

Business leaders are increasingly making technology decisions with far-reaching implications, while business technologists are increasingly developing innovations. This session features research insights and best practices for CIOs and heads of EA and technology innovation. Join us to discuss how to help business leaders make architecturally sound decisions and foster a culture wherein anyone can innovate for the benefit of the enterprise.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

Getting Pay Right: Overcome the Challenge of IT Compensation Hikes in 2022 and Beyond

Lily Mok, VP Analyst, Gartner

Compensation is the No. 1 EVP attribute for IT talent attraction and attrition. The hypercompetitive job market is driving massive increases in IT compensation. While the duration of this talent crisis remains unpredictable, the continuously rising labor costs can significantly stifle business growth. CIOs must establish an IT compensation strategy that is cost effective, flexible and adaptive as the business needs and market conditions continue to evolve in 2022 and beyond.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: CIO and Technology Executive Agenda for 2023

Daniel Sanchez Reina, VP Analyst, Gartner

During these uncertain and challenging times, leading CIOs radically reframe their organization’s value proposition and how their technology departments create value. They reposition the organization as a force multiplier. This year’s CIO and technology executive agenda explores the leadership actions necessary to close I&T execution gaps by leveraging a decentralized an distributed delivery approach.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Take Your Customer Experience Up a Notch by Focusing on Customer Confidence

John Field, Sr Director Analyst, Gartner

In the race to improve customer experience, most companies have overlooked the single-biggest driver: Customers’ confidence in themselves. In this presentation we will help CIOs advocate for a far more effective approach to Customer Experience centered on a customer's confidence in themselves.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

How to Get People to Care About Your Digital Transformation

Darren Topham, VP Analyst, Gartner

“I am not interested in transformation,” said no CEO ever. Everybody's transforming. And so they should be. The problem is that transformations can feel like pushing water uphill, with leaders exhorting their people to change and despairing that they ever will. So, what's missing? Neuroscience. Don’t limit yourself to rational, reasonable arguments for change that are right but boring. Instead, embrace science-backed and simple behavioral tactics covered in this session.

Tuesday, 08 November, 2022 / 10:30 AM - 12:00 PM CET

CIO Experience Workshop: From Customer Experience to Total Experience

Hervé Morel-Derocle, Sr Executive Partner, Gartner

Gro Jeanette Iversen, Executive Partner, Gartner

Total experience holistically encompasses multiexperience, user experience, customer experience, and employee experience. The lack of a holistic approach fails all our targeted consumers who demand a robust and integrated experience. This workshop focuses on the application of tools across the four disciplines and brainstorming ideas for integrating the practices that can be applied within your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 10:30 AM - 12:00 PM CET

CIO Experience Workshop: Become a Talent Magnet by Creating a Culture of Performance

Melanie Juul Schroder, Sr Executive Partner, Gartner

Hervé Morel-Derocle, Sr Executive Partner, Gartner

A high-performance culture is one of the most important resources your organization has in attracting and competing for high-performing talent. This workshop will walk through the steps required to take ownership and control required to create a Culture of Performance.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 10:30 AM - 12:00 PM CET

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cybercriminal

Owen Pengelly, Sr Executive Partner, Gartner

Eduardo Mastranza, Sr Executive Partner, Gartner

This interactive “gamified” workshop is designed to actively involve senior leaders, board members and business stakeholders to boost their awareness of Cybersecurity by flipping their perspective by looking through the lens of the attacker’s PoV. This workshop also serves as an approach to identifying potential gaps and actions required to bolster the security efforts of the enterprise.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 10:30 AM - 01:30 PM CET

Research Discussion: Minimizing Change Fatigue at Midsize Enterprises (Exclusive to Midsize Enterprise Program Attendees)

Eyad Tachwali, Sr Director, Advisory, Gartner

Alicia Mullery, VP, Research, Gartner

Midsize firms invest in digital technologies and adopt new workplace tools in response to disruption. While beneficial, such changes burden end-users with the unintended cost of change fatigue. Learn how other midsize CIOs minimized ITs contribution to change fatigue and improved enterprise productivity, retention and engagement.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Grow Business Through Modular Redesign of the Enterprise Operating Model

Janelle Hill, Distinguished VP Analyst, Gartner

A modular enterprise operating model enables executive leaders to proactively steer their business toward growth opportunities despite market volatility. Digitalized business capabilities are they key. CIOs and Enterprise Architects can use Gartner's 3 integrated business frameworks — strategy, business model, enterprise operating model — with their business executives to identify where modularity is most needed.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Creating a Future of Work Strategy

Rob O'Donohue, Sr Director Analyst, Gartner

Many organizations’ preparations for the future of work are happening informally and fragmentedly in silos across the business. It can provide a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can take a leadership role in creating a unified future of work strategy at your organization.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

The Costs and Benefits of a Composable Application Architecture Strategy

Anne Thomas, Distinguished VP Analyst, Gartner

A composable business strategy enables the organization to rapidly react to opportunities and disruptions by repurposing business capabilities to support those opportunities. This strategy is supported by implementing a composable application strategy that enables the organization to rapidly build new applications and experiences to support those opportunities by repurposing existing reusable IT systems and services.

Tuesday, 08 November, 2022 / 01:00 PM - 01:30 PM CET

Three Neuroscientific Ideas to Supercharge Your Diversity, Equity and Inclusion Programs

Debra Logan, Distinguished VP Analyst, Gartner

More and more enterprises are creating diversity, equity and inclusion programs in response to talent shortages, investor pressure, brand enhancement and societal trends. Security professionals must be involved to set DEI goals, pick effective interventions. This session will give leaders the grounding they need to understand how DEI really works and help achieve data-driven diversity, equity and inclusion.

Tuesday, 08 November, 2022 / 01:00 PM - 01:30 PM CET

How Digital Should Your Enterprise Be?

Hung LeHong, Distinguished VP Analyst, Gartner

The last two years have made it clear that all enterprises must be more digital. But how far does your enterprise need to go? Is there an endpoint? Can you become too digital? We start by showing digital business benchmarks from over a 1000 enterprises, so you can compare yourself to others. We then show how business outcomes and customer needs determine how digital you should be.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

5 Steps for Dynamic Management of Globalization Risks in Uncertain Times

David Groombridge, Distinguished VP Analyst, Gartner

Major geopolitical, economic and technical shifts are altering the assumptions underpinning enterprises’ globalized expansion. As such deglobalization increases, CIOs and other leaders should use Gartner’s framework to assess the likely impacts and create adaptive strategies to proactively minimize risk.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Why CIOs Must Care About Data and Analytics Ecosystems – Adaptability, Speed and Lower Cost

Rita Sallam, Distinguished VP Analyst, Gartner

Data and analytics platforms are emerging everywhere from data management to data science and now D&A governance. But greater forces, namely cloud, will force those platforms to converge further into seamlessly integrated data and application workflows. In this session, you will learn how the world of D&A collides with this market dynamic and how the result will help you scale digital business and drive business impact.

Tuesday, 08 November, 2022 / 02:30 PM - 04:00 PM CET

CIO Experience Leadership Exchange: Drive Growth by Evolving Your Technology Leadership Role

Darren Topham, VP Analyst, Gartner

Alessio Meloni, VP, Executive Partner, Gartner

This highly interactive, discussion-based session will bring together CIOs to explore evolving your technology leadership role. Accelerated digital investments has opened opportunities for CIOs to evolve and expand their role. We identify three archetypes for the future of the CIO role. Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 02:30 PM - 04:00 PM CET

CIO Experience Workshop: Achieving Digital Transformation Excellence

Patrik Ekström, VP, Executive Partner, Gartner

Jean-Marc Lejeune, VP, Executive Partner, Gartner

Join your peers on their transformation journey. This workshop will leverage the five key factors in execution excellence in conjunction with Gartner's readiness factors to aid in creating an organizational assessment and approach to accelerating your digital dexterity and more rapid execution of business value.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 02:30 PM - 04:00 PM CET

CIO Experience Workshop: Dynamic Sourcing for Faster Solutions, Co-Creating With Your Service Providers in a Geopolitically Unstable World

Luis Pinto, Director Analyst, Gartner

Alessio Meloni, VP, Executive Partner, Gartner

There are challenges and changes in the talent availability and providers in key geographies in light of the Russia's invasion of Ukraine. The dilemma to manage and rethink sourcing and partnership models due to this disruption needs a strategy. You will get insight using a Dynamic Sourcing framework.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 02:30 PM - 04:00 PM CET

CIO Experience Workshop: Attracting Talent When You Can't Compete on Compensation

Simon Hill, Sr Executive Partner, Gartner

Ulrich Kipp, Sr Executive Partner, Gartner

In this workshop, you will be introduced to the modern elements of an Employee Value Proposition, and then develop your own "sales pitch". You will have the opportunity to try out your sales pitch with other workshop members and receive immediate feedback. Participants will leave the workshop with a new and improved capability to attract and retain the talent they need to succeed.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Don't Forget the Social Side of Sustainability and ESG

Bettina Tratz-Ryan, VP Analyst, Gartner

Many executives regard investments into sustainability as a strategic direction towards new product innovation and risk mitigation by using data to build metrics and insights, but often face difficulties to analyze social sustainability strategies. This presentation will outline how CIOs need data and analytics modelling to assess the evaluation of social opportunities in sustainability terms that include digital rights and equity, diversity and inclusion, socio-economic engagements as well as as prospects of labour and land use.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Drive Digital Transformation in Midsize Enterprises Using Proven Product Management Techniques

Roger Caleya, Sr Director Analyst, Gartner

Resource-constrained midsize enterprise IT teams struggle to apply product management, which can hinder their delivery of digital transformation. Learn how MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products, combined with flexible product teams.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Know Your Style to Lead by Influence

Ed Gabrys, VP Analyst, Gartner

Your leadership style, the way you engage with your teams, peers, suppliers, executives, and even your approach to corporate politics are determined by your influencing style. Knowing your style can tell you who you are as a leader. Knowing how to use and grow it will show everyone else. The goal of the session is to help people identify their own strengths and weaknesses as it relates to their evolving role and then how to grow them in ways they are comfortable with and to gain the courage to grow in areas where they are less so.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Graham Waller, Distinguished VP Analyst, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

How Web3, Blockchain and NFTs Can Benefit Your Org.

Balaji Abbabatulla, Sr Director Analyst, Gartner

This pitch will delve into the top use cases for blockchain and how organizations can benefit from them, i.e. Enterprise (and government) use cases in three dimensions:
1. B2B e.g. supply chain, provenance
2. Cryptocurrencies
3. NFTs
We will start the session by answering frequently asked questions on Blockchain, including concepts and nomenclature.

Wednesday, 09 November, 2022 / 10:30 AM - 12:00 PM CET

CIO Experience Workshop: The Evolution of the CIO — The Future of Technologists

Patrik Ekström, VP, Executive Partner, Gartner

Giorgio Santini, Sr Executive Partner, Gartner

The IT of tomorrow differs greatly from IT of yesterday. What does the IT organization of the future look like? What type of leaders are required? What type of skills are essential and how can we as leaders pivot and adapt to relentless change. This session explores the future role of the top business technology office and how to deliver better models, assets and business outcomes.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

CIOs: The Why, What and How of a Successful Agile Transformation

Akis Sklavounakis, Sr Director Analyst, Gartner

You are asked to deliver faster and shorten time-to-market, while at the same time improving quality and increasing security. The organization tried implementing agile practices in the past but the results were either lackluster or negative, and people reverted to the old practices. What went wrong? What should be done now to avoid the same mistakes? Attend this session to learn how to structure an agile transformation for success.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

Democratized Digital Delivery: Fusion Teams and Product Management Explained

Jaime Capella, Distinguished VP, Research, Gartner

CEOs want more technology delivery to happen directly in business areas, and are investing more in technology talent in those areas. Join this session to understand the elements of democratized digital delivery, how it fits within product management approaches to delivery, how teams are organized as fusion teams, and the critical role the IT function must play in transitioning to this model.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

Embracing and Exploring Uncertainty to Drive Adaptive Strategies

Peter Skyttegaard, VP Analyst, Gartner

This session will examine how trendspotting can be used to model future uncertainties and explore possibilities created by the trends. It presents a series of analytical approaches to consider the impact and implications of a trend on current and future strategy. CIOs will gain actionable techniques to communicate this trend impact to their executive peers.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

Where Digital Innovators Invest, and How They Fund It

Bryan Hayes, Sr Director Analyst, Gartner

Digital innovators plan, invest and fund their initiatives differently. This session will provide insight into the technologies digital leaders are investing in, and how they adjust their operating models to underpin their success.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Oil and Gas: Four Essential Capabilities for Strategic Success in Oil, Gas and Energy

Simon Cushing, Sr Director Analyst, Gartner

Unpredictable volatility continues to disrupt oil, gas and energy markets. Business strategies are now more diverse. Companies are proceeding across a broader spectrum of pathways. However, only a few new capabilities are essential to implement all this strategic diversity. This session highlights four essential capabilities that every oil, gas and energy company need to thrive in the coming decade.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Healthcare and Life Sciences: Transforming Healthcare with Digital Sense and Sensibility

Mike Jones, Managing Vice President, Gartner

Healthcare and life sciences technology leaders must meet a moment in healthcare that requires clear-eyed investment decisions and focused innovation. New value propositions must be established with multiple stakeholders to tackle urgent industry challenges like clinician burnout and health equity. Strategic digital initiatives and emerging technologies will be more essential than ever, but healthcare technology leaders will need to employ a new multi-stakeholder value model, performance measurement and value storytelling to drive their organizations forward.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Government: How to Get the One Ingredient that Will Make or Break "Digital" Success

John Kost, Distinguished VP Analyst, Gartner

Government CIOs continue to struggle in getting traction with digital and data initiatives in large part because they are missing the most important ingredient that will help ensure success. This session for CIOs, CDOs, and their bosses, will explore the critical ingredients and capabilities and leverage of data that organizations need to help achieve "digital" success.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Manufacturers: How To Strategize For The Smart Customer

Michelle DeClue-Duerst, VP Analyst, Gartner

There's actually no such thing as a "manufacturing customer." We see significant differences between B2B, industrial, CG, and auto "customers." This session will show you how to apply Gartner's CX CORE framework, operate a Total Experience strategy, and prepare for a digital twin of a customer. Expect to see real world examples and early indicators as inspiration for your customer strategy.

Wednesday, 09 November, 2022 / 02:30 PM - 05:30 PM CET

Research Discussion for CIOs: Democratized Delivery by Design--Adaptive Governance Principles for Fusion Teams

Jaime Capella, Distinguished VP, Research, Gartner

Jamie Heyes, Sr Director, Research, Gartner

Over two-thirds of CEOs want more technology work done within business areas. Enterprises increasingly rely on multidisciplinary fusion teams to digitalize business capabilities, experiences, products or services. This highly interactive session features new data and case studies of how CIOs have adapted governance and risk management practices to equip and empower fusion teams, and avoid downsides.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

Unprecedented Change Fatigue Is Lurking — Don't Let It Spoil Your Team and Business

Daniel Sanchez Reina, VP Analyst, Gartner

Accelerated digital transformation is causing unprecedented levels of change fatigue. According to our research, it will only get worse. Under this scenario, your team's performance and business goals are at stake. In this session you will learn how to anticipate to it and minimize change fatigue.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

The New Value Imperative: It’s Time to Rethink Outdated Enterprise Value Formulas

Rita Sallam, Distinguished VP Analyst, Gartner

In today’s complex environment, organizations must create and realize value across stakeholders in new ways. Enterprise value formulas must take account of whether the value delivered to a range of stakeholders translates into full value received by the organization. Executive leaders can use Gartner’s new enterprise value model to make decisions that create sustainable long-term enterprise value and impact.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

The Curse of Data Residency — Three Steps to Rescue Your Cloud Strategy

Nader Henein, VP Analyst, Gartner

The rise of data residency constraints has threatened to throw a decade long move to centralized cloud storage and processing hard in reverse. This session will focus on the "why," because that will affect your risk arithmetic and then the "how," so you can build a strategy to address data residency constraints with a balanced risk-aware approach.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Ransomware Is Changing — Are You Ready?

Paul Furtado, VP Analyst, Gartner

Ransomware attacks have been morphing. Techniques used by the bad actors are changing. During this presentation, we will provide insight into the new tactics being used by the bad actors not only to access your environment, but what they are doing with your data once exfiltrated. Finally, we will also provide current data on the financial impact of a ransomware attack.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

What Application Leaders Need to Do About New AI Risks

Jeremy D'Hoinne, VP Analyst, Gartner

Detecting and stopping compromises against AI requires new techniques and organizational structures. Malicious attacks or benign AI compromises lead to different types of organizational harm and loss — financial, reputational theft intellectual property, or compromise of sensitive data to name a few. New tools and organizations are needed to mitigate their harm. Gartner presents a framework for managing AI Trust, Risk and Security.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Use the Digital Dragons Radar To Supercharge Your Strategic Planning

Dave Aron, Distinguished VP Analyst, Gartner

Digital dragons and giants are continually evolving in multiple directions. Executive leaders considering partnering with or defending against them should incorporate the Digital Dragons Radar results, based on their public announcements, into their strategic planning.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Building an Edge Computing Strategy

Thomas Bittman, Distinguished VP Analyst, Gartner

Digital transformation requires expansion of computing to the edge. Edge computing requirements, use cases and technology choices are highly diverse, and edge sprawl is a very real problem. Enterprises need to be proactive, and build a strategy that accelerates and powers successful deployments and future extensibility through discovery, consistent tools and processes, and evolving best practices.

Wednesday, 09 November, 2022 / 05:00 PM - 05:45 PM CET

Roundtable: Banking (Retail and Commercial) - Scaling Agile Beyond Execution Through Adaptive Strategies

Jean-Marc Lejeune, VP, Executive Partner, Gartner

This session is for retail and commercial banking attendees. Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Thursday, 10 November, 2022 / 09:00 AM - 09:45 AM CET

Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen

Magnus Lindkvist, Futurologist, Magnus Lindkvist AB.

Whenever "The Future" is mentioned as a title or theme, it conjures images of shiny gadgets, burning planets, and big words. Useful in books and movies. Less so for leaders and managers. In a real-time world, the future must be transformed from a tirade of clichés into a management tool.

Futurologist Magnus Lindkvist spent the pandemic years crafting actionable insights from how companies, entrepreneurs, and leaders made "future" an activity, not just a theory. Why is success toxic? What is exaptation and how can it spawn innovation? Why should we follow aliens? And what can we all learn from the Bee Gee's? These are some of the questions that will be answered in Lindkvitst's keynote at the Gartner IT Symposium/XpoT 2022.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

Banking: Technology Practices to Enable Autoadapting and Autocomposing Products

Alistair Newton, VP Analyst, Gartner

Rising customer digital expectations and emerging tech and data capabilities will allow financial service organizations to move from static products to autoadapting and autocomposing products. CIOs should use this trend analysis to anticipate and prepare for product innovation.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

Open Source Is Turbocharging Digital: How Can CIOs Harness Its True Value

Anne Thomas, Distinguished VP Analyst, Gartner

Open source is the backbone of digital innovation. CIOs must manage its unique risks and rewards by establishing a strategy to leverage the advantages of this powerful software development model.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

How Sovereign Data Strategies Will Impact You and Your Organization

Debra Logan, Distinguished VP Analyst, Gartner

China has a data strategy. The EU has a data strategy. There is a U.S. Federal Data Strategy. The U.K. has a Data Strategy. What does this mean for you? What are the issues to avoid and opportunities to exploit? This exploratory session will highlight the good, the bad, and the vagaries of these evolving sovereign data strategies.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

5 Counterintuitive Ideas to Enhance Your Creativity

Matt Hancocks, Sr Director Analyst, Gartner

Psychologists and neuroscientists have been exploring where creativity comes from and how you can increase your own. This research outlines the five counterintuitive ideas you can do to increase your creativity as well as enhance the value of creativity in your organization.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

Use Total Experience to Drive Resilient Application Innovation for Customers and Employees

Michelle DeClue-Duerst, VP Analyst, Gartner

CIOs must help the business compete based on great customer experience and employee experience. However, CX and EX initiatives are typically silos. Learn how to use the total experience to interlink CX and EX strategies to identify and deliver resilient innovations with superior shared experiences for both customers and employees.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

How CIOs and Their Teams Should Strategize Vendor Negotiations to Combat Inflation

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

Inflationary times create added complexity when negotiating with vendors. Cost modeling using data points from economic indicators such as CPI and ECI is critical to effectively analyze the fairness of increases. This session will use vendor proposal scenarios to walk through and demonstrate how CIOs should include these models in their negotiation strategy and playbook to optimize deals.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

The CIO Guide to Sustainable IT and ESG

Simon Mingay, VP Analyst, Gartner

Sustainability and ESG are now a central strategic pillar for many enterprises. The CIO and IT organization have an important role to play in support of the enterprise achieving its sustainability and ESG goals. This session is intended as a primer for any CIO and IT leader looking to get started in developing its Sustainable IT strategy and program - everything you ever wanted to know about sustainable IT, but were afraid to ask.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

Building Technology Talent Beyond IT: Principles for New Talent Management

Alicia Mullery, VP, Research, Gartner

Technologists outside of IT are at higher risk of attrition than other employees, including IT staff. These technologists need new and better opportunities to develop and grow in their careers. Join this session to learn how to transform technology management to support an workforce of technologists.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

The Continuous Interface: How CIOs Can Unleash Employee and Customer Potential by Insisting on Interfaces That Enable Flow

Paul Vincent, Sr Director Analyst, Gartner

Broken app flows, inconsistent design and errors contribute to a debilitating 50% loss in work effectiveness and employee engagement. What got us here will not work in the increasingly VUCA world we live in. This session will introduce new trends in front-end architecture, design and technology to create a humane app experience that your employees and customers will love.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

CIOs' Top Leadership Actions to Accelerate Digital Business

Irving Tyler, Distinguished VP Analyst, Gartner

The value and related use of technology is expanding across the enterprise demanding a more democratized approach to technology leadership. CIOs need to shift their focus from operating IT to achieving critical business outcomes requiring technology leadership. CIOs need to focus on promoting C-suite digital dexterity, equipping and enabling business technologists, and supporting/creating generative relationships with strategic technology partners.

Thursday, 10 November, 2022 / 01:00 PM - 04:00 PM CET

Research Discussion for CIOs: Democratized Delivery by Design--Adaptive Governance Principles for Fusion Teams (Repeat)

Jaime Capella, Distinguished VP, Research, Gartner

Jamie Heyes, Sr Director, Research, Gartner

Over two-thirds of CEOs want more technology work done within business areas. Enterprises increasingly rely on multidisciplinary fusion teams to digitalize business capabilities, experiences, products or services. This highly interactive session features new data and case studies of how CIOs have adapted governance and risk management practices to equip and empower fusion teams, and avoid downsides.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Adopt Agile Learning to Close Critical Skill Gaps and Retain Your Top Talent

Graham Waller, Distinguished VP Analyst, Gartner

CIOs bemoan critical skill gaps and at the same time employees are leaving for lack of career opportunity. Reimagine training using agile learning proven practices that deliver the skills you need while providing the personal growth employees seek in today’s hypercompetitive tech labor market.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Practical Zero Trust: Definition and Maturity Model

Thomas Lintemuth, VP Analyst, Gartner

Zero Trust is lauded as a must have for modern information technology. Yet for most the it remains an ambiguous concept. We will define the concept in understandable terms, identify key products that support zero trust and provide a maturity model to assist you in measuring where you are at in achieving zero trust.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Choose the Optimal Corporate Structure to Drive Digital Reglobalization in a New Market

David Groombridge, Distinguished VP Analyst, Gartner

During times of geopolitical tensions and the emergence of multipolarity, executive leaders are challenged to decide which markets to enter, and how to operate in those markets. A quick assessment providing a forward-looking view of operational risks helps in choosing the optimal corporate structure to drive growth and digital business reglobalization.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Reinvent Your EVP to Survive and Thrive Through the IT Talent Crisis

Gabriela Vogel, Sr Director Analyst, Gartner

Significant demand for technology talent, unprecedented turnover and aggressive compensation increases are reshaping the IT job market, making it difficult to attract and retain IT talent. Employees and candidates’ views of work and the workplace are transforming. Considering that many organizations do not consciously articulate EVP strategies at the enterprise level, the pressure and responsibility are on CIOs, in partnership with HR, to address the technology talent risks. Join this session to learn about how to create and deliver against a human-centric EVP for IT to attract talent, improve engagement and retention.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

7 Big DEI Mistakes and How CIOs Can Avoid Them

Rob O'Donohue, Sr Director Analyst, Gartner

Common but avoidable mistakes can keep organizations from achieving DEI advancement. This session shows CIOs the DEI pitfalls to evade and how to develop a measurable action plan that leads to progress on this key organizational priority.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

Rethink Organizational Change Management to Accelerate Your Growth

Rachel Longhurst, Director, Advisory, Gartner

The pace and volatility of digital transformation have increased the frequency of changes affecting enterprise priorities. As a result, it is becoming increasingly ineffective and unsustainable to house change management expertise in siloed pockets. To increase change success and enable innovation, organizations must promote change management capabilities to different stakeholder segments and move toward enabling the rest of the organization to manage change better.

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Don't Tell Stories, Be a Tour Guide

Matt Hancocks, Sr Director Analyst, Gartner

Being able to tell a great story, be it an elevator pitch, or a deep dive board presentation is often the difference between getting the resources you need to excel, or leaving the room empty handed. In this session, Leigh pulls together a decade of story telling and influence research into a simple repeatable pattern for stories designed specifically for people with "engineers brains."

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Decision Intelligence and Engineering Across Your Enterprise and Ecosystem

Pieter den Hamer, Sr Director Analyst, Gartner

Competitive decision making in the digital age must be contextual, continuous and connected. Silo data, silo decisions and silo mentality are not cutting it in today's global and highly interconnected business ecosystems. But how to overcome these and other hurdles? Which capabilities are needed? How do AI, decision modeling, real-time analytics, data fabrics and optimization come together in decision intelligence shaping the behavior of applications

Monday, 07 November, 2022 / 10:00 AM - 10:45 AM CET

Gartner Opening Keynote: Make the Difference

Mary Mesaglio, Managing Vice President, Gartner

Ed Gabrys, VP Analyst, Gartner

Daniel Sanchez Reina, VP Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 07 November, 2022 / 11:30 AM - 12:00 PM CET

Signature Series: Top Strategic Technology Trends for 2023

David Groombridge, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by global change.

Monday, 07 November, 2022 / 11:30 AM - 12:30 PM CET

Contract Negotiation Clinic: How to Negotiate a Successful Enterprise SaaS Implementation

Luis Pinto, Director Analyst, Gartner

Allan Wilkins, VP, Advisory, Gartner

Organizations are embarking on digital transformation programs that require them to move to cloud-based solutions and composable application architectures to meet business outcomes.
This clinic will empower you with the tools to navigate the key cost driver categories, develop a reasonable budget for your implementation and establish a contracting model for modern SaaS implementation aligned to business outcomes. As an attendee you will receive valuable, ready-to-use material including vendor proposal checklists, which you can use to optimize spend.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 11:30 AM - 12:30 PM CET

Contract Negotiation Clinic: Salesforce

Hannah Decker, Sr Principal Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 11:30 AM - 12:30 PM CET

Contract Negotiation Clinic: Follow Gartner's Top 10 Tips, Tactics and Tricks for Negotiation Success

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 12:30 PM - 01:00 PM CET

How to Measure Employee Experience, Productivity and Wellbeing

Helen Poitevin, Distinguished VP Analyst, Gartner

Hybrid work changes how many leaders think about employee experience, productivity and well-being. How do you know if hybrid work approaches are working? Measurement is not simple. However, strategies, data and measurement techniques will give CIOs and technology teams the insights they need to drive improvements and course correct for missed targets.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty

Daryl Plummer, Distinguished VP Analyst, Gartner

The future is always uncertain. But the idea that “uncertainty brings opportunity” is almost a universal constant. And now is the time to seize opportunities. This presentation covers ten predictions of the future that represent opportunity — or threat. CIOs tech providers and business leaders will need to decide which while acting swiftly.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

Chasing Nirvana Through IT Operating Structure Change Will Not Work

Donna Scott, Distinguished VP Analyst, Gartner

Too many enterprises change their operating structure toward centralization or decentralization thinking it will bring big benefits but don't follow through on the operating model changes to achieve those benefits. The fact is changing the operating structure is the easy part. For successful digital transformation, CIOs must work with senior executives to transform the enterprise operating model.

Monday, 07 November, 2022 / 02:45 PM - 03:15 PM CET

IT Organizational Design — A Pragmatic Approach

Tomas Nielsen, Distinguished VP Analyst, Gartner

IT Organizational Design is a pennial topic for CIOs. While IT organizational design is only one of the nine components of the I&T Operating Model, it the most visible artifact. This session will provide practical guidance on how to think about IT organizational design — and provide examples of tips, tricks and pitfalls.

Monday, 07 November, 2022 / 02:45 PM - 03:45 PM CET

Contract Negotiation Clinic: Oracle

Rob Wilkes, VP Analyst, Gartner

CIOs often find negotiating with Oracle a challenge. This clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 02:45 PM - 03:45 PM CET

Contract Negotiation Clinic: Software as a Service

Roberto Sacco, VP Analyst, Gartner

SaaS has become the primary delivery model for many applications, including critical systems such as CRM, HCM and ERP. SaaS buyers are often unsure which contract terms are negotiable. This interactive clinic will cover key SaaS terms and what to negotiate, including SLAs, exit planning, security and data provisions, hidden costs, and mitigating commercial risks.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 02:45 PM - 03:45 PM CET

Contract Negotiation Clinic: Microsoft

Simone Cleminson, Sr Principal Analyst, Gartner

The complexity of Microsoft's licensing models, with the number of options and use rights to be considered, creates challenges for effective negotiations of Microsoft Enterprise Agreement contracts and renewals. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:15 PM CET

How to Get Onto a Board of Directors

Darren Topham, VP Analyst, Gartner

Many CIOs share the ambition of joining a board of directors, but find the process for doing so unclear and sometimes mysterious. This session details best practices, and steps CIOs can take to join their first board. Topics such as how to best package your skills and value add to a board, get your name out, and decide whether or not an offer is the right one for you will all be covered.

Monday, 07 November, 2022 / 04:45 PM - 05:30 PM CET

Ask the Expert: How to Avoid the Pitfalls of Product Management (Exclusive to Midsize Enterprise Program)

Roger Caleya, Sr Director Analyst, Gartner

Product management journeys are especially challenging for midsize enterprises. There are many pitfalls that can hinder the progress of digital business initiatives along the way. Bring your product management experiences and questions for an enriching group discussion.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:45 PM CET

Contract Negotiation Clinic: Microsoft Azure, Google and Amazon Web Services

Yoann Bianic, Director Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has its own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:45 PM CET

Contract Negotiation Clinic: Follow Gartner's Top 10 Tips, Tactics and Tricks for Negotiation Success (Repeat)

Ciaran Hudson, Sr Director Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new and emerging vendors.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 07 November, 2022 / 04:45 PM - 05:45 PM CET

Contract Negotiation Clinic: SAP

Jan Cook, Sr Director Analyst, Gartner

As SAP continues to shift its business to the cloud, the complexity of negotiating with SAP only continues to increase. SAP customers have many strategic options, licensing models and risks to consider. This interactive clinic will provide you with indispensable insight to enable smarter decisions and stronger performance on your organizations upcoming SAP negotiations

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: CIO and Technology Executive Agenda for 2023

Daniel Sanchez Reina, VP Analyst, Gartner

During these uncertain and challenging times, leading CIOs radically reframe their organization’s value proposition and how their technology departments create value. They reposition the organization as a force multiplier. This year’s CIO and technology executive agenda explores the leadership actions necessary to close I&T execution gaps by leveraging a decentralized an distributed delivery approach.

Tuesday, 08 November, 2022 / 10:30 AM - 11:15 AM CET

Ask the Expert: Defining a Business-Centric IT Service Portfolio at Midsize Enterprises (Exclusive to Midsize Enterprise Program)

Roger Caleya, Sr Director Analyst, Gartner

Defining a business-centric IT service portfolio is key to adopting a next-generation IT operating model. Midsize enterprise CIOs often struggle to understand where to start or how to evolve their existing processes. Join this session to ask questions about how to define a business-centric service portfolio in your midsize enterprise.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Best Practices in Communicating the Business Value of Cybersecurity

Tom Scholtz, Distinguished VP Analyst, Gartner

There are multiple approaches for communicating the business value of cybersecurity and none of them offer a single "best" way. All are relevant to different contexts. This presentation will discuss the characteristics of common approaches such as RO(S)I, price-performance analysis, outcome-driven approach, etc., and provide guidance on how to select the appropriate approach based on context.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Use Management Hacks to Create an Antifragile Enterprise

Dave Aron, Distinguished VP Analyst, Gartner

Being able to evolve and grow through highly uncertain times is a critical capability that most companies are lacking to the extent needed in the current global context. Implementing initiatives to become more antifragile can be slow and expensive. Use the management 'hacks' shared in this session to kickstart your enterprise's antifragility quickly and cheaply.

Tuesday, 08 November, 2022 / 12:00 PM - 12:30 PM CET

Architect a Better Customer Experience Using Customer Identity and Access Management

David Collinson, Sr Director Analyst, Gartner

How can you differentiate yourself from your competitors through a superior customer identity portal that your customers love? What are companies doing for managing client identities? What are the main considerations, and how is privacy regulation impacting these decisions? We will discuss top practices around CIAM, how to take your CIAM initiative to the next level and how to plan for the best user experience to achieve your goals.

Tuesday, 08 November, 2022 / 01:00 PM - 01:30 PM CET

Cybersecurity Mesh Architecture 101

Jeremy D'Hoinne, VP Analyst, Gartner

With many IT assets now outside traditional enterprise perimeters, IT leaders must rethink security. Enter the cybersecurity mesh architecture, a composable and scalable approach that fosters tighter integration between security controls by creating connections between them. This enables them to share information, intelligence and to act more like a collaborative team in protecting distributed assets.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Manufacturers: Best Practices To Create Product Servitization Revenue Streams

Pedro Pacheco, VP Analyst, Gartner

Manufacturers are becoming software service companies through product servitization. IT is creating new SaaS-based revenue streams with technologies like IoT, edge, AI and digital twins. Instead of selling capital intensive assets, your company can now sell “as-a-service” subscription offerings. See how manufacturers have successfully evolved their product offering.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Executive Leadership Development: Negotiate Like a Pro

Irving Tyler, Distinguished VP Analyst, Gartner

Negotiation is a science and professional practioners like hostage negotiators have disciplined processes that enable them to succeed in extreme situations. CIOs can learn and adopt these practices to help them negotiate with leaders, peers and partners.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

How Do You Lead in a World in Permanent Crisis Mode?

Mary Mesaglio, Managing Vice President, Gartner

Between geopolitical tensions, the pandemic, social justice concerns and climate urgency, it seems like we are never out of crisis mode. If this is the new normal, how should leaders lead? This session covers tactics to motivate and protect teams who are at the brink in terms of fatigue and anxiety and covers what actions you must get right no matter what.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Signature Series: CEO Concerns 2022-23 -- Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Tuesday, 08 November, 2022 / 02:30 PM - 03:00 PM CET

Environmental Sustainability Is a Software and Cloud Contracting Imperative

Rob Wilkes, VP Analyst, Gartner

Environmental sustainability has become a top corporate priority for a rapidly growing number of organizations. CIOs must play a pivotal role in ensuring that software and cloud vendors are contractually obligated to meet their enterprise’s environmental sustainability targets.

Tuesday, 08 November, 2022 / 02:30 PM - 03:15 PM CET

CIO Experience Roundtable: The Talent Dilemma With the Great Resignation Era in a Post Pandemic World With Hybrid Work

Pawel Bialka, Executive Partner, Gartner

Markus Tresch, VP, Team Manager, Gartner

Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Implementing a New Operating Model — Roadmaps, Tips, Tricks and Pitfalls

Tomas Nielsen, Distinguished VP Analyst, Gartner

The majority of CIOs are looking to implement new I&T Operating models; however, doing so is both challenging and requires both patience and careful planning and execution. This session will provide a pragmatic overview of the best practice roadmaps for implementing a new I&T Operating Model — as well as tips, tricks and pitfalls.

Wednesday, 09 November, 2022 / 10:30 AM - 11:00 AM CET

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Graham Waller, Distinguished VP Analyst, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

Learn From Your Peers: Effective Cloud D&A Migration Strategies

Ramke Ramakrishnan, Sr Director Analyst, Gartner

In this presentation, we will touch upon:
- Reliably deliver cloud migration and adoption at scale
- Determine where should you prioritize your efforts to address the skills gap
- Build new operating models, demonstrate ROI, and avoid security risks with cloud

Wednesday, 09 November, 2022 / 12:00 PM - 12:30 PM CET

The CIOs Guide to Allyship: How to Overcome Fear & Embrace Mistakes

Alicia Mullery, VP, Research, Gartner

Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this session, we will learn how to be better allies ourselves, and how to build allyship skills and confidence in others.

Wednesday, 09 November, 2022 / 12:00 PM - 12:45 PM CET

CIO Experience Roundtable: When Technology Sits on the Board — The Evolution of the CIO Role

Gabriele Lupo, Executive Partner, Gartner

Talmor Margalit, Executive Partner, Gartner

Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 01:00 PM - 01:30 PM CET

How to Mitigate Energy Costs and Risks

Lauren Wheatley, Director Analyst, Gartner

Energy is a strategic boardroom issue that presents enterprises with serious financial and operational challenges for years to come. Operating models require new digital capabilities, including energy optimization, carbon management and energy trading, to be delivered at speed and scale. This session will explain the multifaceted role IT and digital solutions must play in addressing these risks.

Wednesday, 09 November, 2022 / 01:00 PM - 01:30 PM CET

How to Navigate the Strategic Roadmap to Composability

Yefim Natis, Distinguished VP Analyst, Gartner

Composability promises greater agility, resilience, adaptability and growth. The cost of getting there is the risk of change, starting with the new way your organization must learn to think of its business and technology assets. Understanding the stages of the maturity model of composability helps leading organizations control the risks and costs of change while gradually reducing the barriers on the strategic roadmap to composability.

Wednesday, 09 November, 2022 / 01:00 PM - 01:30 PM CET

Use the Continuous Modernization Value Stream to Deliver Application and Cloud Migration Priorities

Stefan Van Der Zijden, VP Analyst, Gartner

Application Modernization and Cloud Migration are not single activities and do not stop after the application is transformed or migrated. This session discusses the application modernization and cloud migration value stream: Assess - Transform - Evolve. And, how continuous modernization allows CIOs to focus their modernization efforts on business priorities.

Wednesday, 09 November, 2022 / 01:00 PM - 01:30 PM CET

Patterns and Pattern Languages: How CIOs Can Apply Lessons Learned From Software Engineering to Thrive in a Chaotic World

Jason Wong, Distinguished VP Analyst, Gartner

Humans are wired to make sense of a chaotic world using a language of known patterns. CIOs can apply lessons learned from the highly successful pattern movement in the software engineering industry to thrive in an accelerated world of volatility, uncertainty, complexity and ambiguity, that we live in.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Top API Governance Challenges CIOs Must Overcome to Drive Innovation

Keith Guttridge, VP Analyst, Gartner

APIs are changing the way we build and experience products and services. APIs are an essential ingredient of a successful digital business strategy. Whether it is to connect systems, build modular and composable software architectures, or create new products, APIs are indispensable. Due to hybrid/multicloud environments, distributed teams consuming and developing APIs, and presence of multiple API management solutions, API governance has become a bottleneck in unlocking the true value of APIs.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Utilities: Delivering Digital Infrastructure to Accelerate the Energy Transition

Lloyd Jones, Sr Director Analyst, Gartner

Utilities continue to progress on meeting decarbonization and digitalization goals, but mastering the operational complexity introduced by decentralization and solving business viability concerns created by democratization pose major challenges for the sector. This presentation will describe the delivery of the digital infrastructure for energy transition and highlight technologies that are necessary to orchestrate production, flow and consumption of vital commodities in the new world.

Wednesday, 09 November, 2022 / 02:30 PM - 03:00 PM CET

Banking: Effective Strategies for Fintech Partnerships

Vittorio D'Orazio, VP Analyst, Gartner

Fintech solutions improve banking and increase complexity. Join this session to learn how leading financial institutions determine the right partnerships. This includes strategies to 'build and integrate',' buy and integrate' or 'acquire as a standalone revenue stream'. Attendees will hear how to capitalize on Fintech relationships.

Wednesday, 09 November, 2022 / 02:30 PM - 03:15 PM CET

CIO Experience Roundtable: Starting, Protecting and Scaling Innovation in a Volatile and Unstable Business World

Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

Don't Just Add to Your Customer Experience — Subtract From It

Don Scheibenreif, Distinguished VP Analyst, Gartner

"Let's do new things." "Let's do more." The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

Treat Cybersecurity as a Business Investment

Paul Proctor, Distinguished VP Analyst, Gartner

Gartner has developed and vetted a prioritized list of metrics to describe the value of your cybersecurity program to satisfy the most challenging audiences including your board, CFO, COO, customers, partners and regulators. And we are building a global benchmark for each.

Wednesday, 09 November, 2022 / 03:15 PM - 03:45 PM CET

How to Organize Data & Analytics: From Control to Collaborate

Jorgen Heizenberg, VP Analyst, Gartner

This session highlights the optimal D&A organization model to become more data-driven balancing centralized and decentralized functions. It also helps you understand the must-have roles and emerging skills for your D&A teams. Key issues: What’s happening in D&A forcing change? What’s the impact on the D&A organization? What’s the impact on D&A roles, skills and culture?

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Use Platform Engineering To Scale Your DevOps Practices Across People, Process, Technology and Culture

Platform Engineering (previouly described as Platform Ops) is an approach successful software delivery organizations use to scale DevOps that involve dedicating a team to deliver a shared self-service platform. Many platform teams fall into the trap of focusing on component technologies. This session gives you a framework for delivering a platform as a product, emphasizing the processes and working culture fostered by the collaboration between the platform team and its tenant teams.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

How to Foster a Collaborative and Connected Hybrid Work Culture

Graham Waller, Distinguished VP Analyst, Gartner

CIOs know that hybrid work models drive IT employee attraction and retention, but many leaders have concerns about the impacts to culture and collaboration. Learn from our latest research how the intentional use of emerging leading practices from a period of experimentation in human-centric work models can drive employees connectedness to culture and high levels of collaboration.

Wednesday, 09 November, 2022 / 05:00 PM - 05:30 PM CET

Architecting Your Customer Technology Platform

Gene Alvarez, Distinguished VP Analyst, Gartner

What is a customer technology platform? What customer problems does it address and help to solve. Why do you need to using enterprise architectural approaches to create one?

Thursday, 10 November, 2022 / 09:00 AM - 09:45 AM CET

Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen

Magnus Lindkvist, Futurologist, Magnus Lindkvist AB.

Whenever "The Future" is mentioned as a title or theme, it conjures images of shiny gadgets, burning planets, and big words. Useful in books and movies. Less so for leaders and managers. In a real-time world, the future must be transformed from a tirade of clichés into a management tool.

Futurologist Magnus Lindkvist spent the pandemic years crafting actionable insights from how companies, entrepreneurs, and leaders made "future" an activity, not just a theory. Why is success toxic? What is exaptation and how can it spawn innovation? Why should we follow aliens? And what can we all learn from the Bee Gee's? These are some of the questions that will be answered in Lindkvitst's keynote at the Gartner IT Symposium/XpoT 2022.

Thursday, 10 November, 2022 / 10:30 AM - 11:00 AM CET

How to Use AI To Track and Plan for Future Skills

Helen Poitevin, Distinguished VP Analyst, Gartner

How do you know you’ll have the skills you need in the future? How can you find and distribute work across business technologists? A first step is knowing what skills you have. Emerging AI capabilities make this easier. In this session, we examine how CIOs and technology executives can take the lead and benefit greatly from investments in AI for skills data.

Thursday, 10 November, 2022 / 10:30 AM - 11:15 AM CET

Ask the Expert: Presenting Cybersecurity to the Board of Directors (Exclusive to Midsize Enterprise Program)

Paul Furtado, VP Analyst, Gartner

Presenting security to board of directors is becoming a requisite part of IT leadership. Attendees to this session will be able to ask about best practices in articulating the security posture of their organizations to the executive leaders.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

Manufacturers: Smart Factories Create and Power New Ecosystem Models For The Future

Bettina Tratz-Ryan, VP Analyst, Gartner

Smart factories offer an opportunity to leverage different emerging technologies like cloud computing, AI and edge to simultaneously minimize risk, increase competitiveness and innovate production processes and human interactions. This session will show how smart factories can connect new ecosystem models for direct to consumer (DTC) and capacity orientations to become lights-out factories.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

How to Extract Value From Digital Ecosystems

Hung LeHong, Distinguished VP Analyst, Gartner

Enterprises are learning how to reap the benefits of participating in various digital ecosystems, many of which are dominated by digital dragons. Join the session to learn practical examples and tactics you can use to extract value out of being an ecosystem participant.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

Building Technology Talent Beyond IT: Principles for New Talent Management

Alicia Mullery, VP, Research, Gartner

Technologists outside of IT are at higher risk of attrition than other employees, including IT staff. These technologists need new and better opportunities to develop and grow in their careers. Join this session to learn how to transform technology management to support an workforce of technologists.

Thursday, 10 November, 2022 / 12:00 PM - 12:30 PM CET

Government: Digital That Works - Execution Lessons from Success Stories

John Kost, Distinguished VP Analyst, Gartner

Despite stereotypes to the contrary, some governments do innovate the services they deliver. Every year, Gartner highlights good practices and case studies as part of the Eye on Innovation Award. Take a moment to learn about proven success factors that can help you move the needle from isolated quick wins towards formalized approaches where innovation and impact can be sustained.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Govern Your Citizen Technologists to Optimize Your Low-Code Initiatives

Paul Vincent, Sr Director Analyst, Gartner

Citizen technologists play a crucial role in contributing to an organization’s low code automation and development efforts. This session guides CIOs and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools, and scale citizen development programs to drive business innovation.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

CIO Playbook to Use 3 Powerful Financial Models for Negotiation Leverage and Bargaining Power

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

CIOs and IT leaders will see how to use three financial models for leverage and bargaining power as this session walks through three technology and cloud negotiation scenarios. Attendees will see how to take simple and ready-to-use templates and checklists to enhance their organization's negotiation playbook using the financial models TCA/TCO, NPV, and cash flow vs. P&L impact for negotiation leverage and bargaining power.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Choose the Optimal Corporate Structure to Drive Digital Reglobalization in a New Market

David Groombridge, Distinguished VP Analyst, Gartner

During times of geopolitical tensions and the emergence of multipolarity, executive leaders are challenged to decide which markets to enter, and how to operate in those markets. A quick assessment providing a forward-looking view of operational risks helps in choosing the optimal corporate structure to drive growth and digital business reglobalization.

Thursday, 10 November, 2022 / 02:00 PM - 02:30 PM CET

Digital Stall Points: What Midsize Enterprises Don't Talk About

Eyad Tachwali, Sr Director, Advisory, Gartner

Midsize enterprises recognize the importance of digital initiatives. However, the majority will encounter stall points along the way. Many of these stalls trace directly back to unique challenges faced by midsize enterprises in building their digital vision and planning. This session highlights where midsize enterprises’ digital efforts most frequently stall and summarizes innovative approaches to overcome these stalls.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

Unlock Value in AI Investments With Seven Practices

Anthony Mullen, VP Analyst, Gartner

Realizing the value and reaping the benefits are the top issues facing leaders executing AI projects. The seven keys distilled from successful pioneers will enable leaders to productize AI at scale and unlock value from their AI initiatives.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

Systematically Derive Business Value From Your ERP Strategy

Dixie John, Sr Director Analyst, Gartner

A common failing of ERP strategies is lack of alignment to business value. Organizations know they need to 'be better', but they don’t know where and they don’t know how. This session will tell you why that is, and, more importantly, how to engage business leaders to measure and observe business value of ERP initiatives.

Thursday, 10 November, 2022 / 02:45 PM - 03:15 PM CET

How to Evaluate Vendor Sustainability

Shanna Grafeld, Assoc Principal Analyst, Gartner

Sustainability is a multifaceted concept and includes environmental, social and economic dimensions. Executive leaders pursuing sustainability outcomes must fully understand the sustainability posture of their partners, suppliers and technology vendors to achieve their desired sustainability outcomes. This session will cut through the noise and hyperbole of sustainability positioning and provide practical guidance for assessing vendor sustainability.

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Evolve Traditional Infrastructure Monitoring to Observability

Yinuo Geng, VP, Team Manager, Gartner

Traditional infrastructure monitoring has not kept up with rapidly evolving platforms and applications. Learn best practices around how to set up an observability strategy that considers user experience and critical business objectives, while also ensuring performance of infrastructure.

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Decision Intelligence and Engineering Across Your Enterprise and Ecosystem

Pieter den Hamer, Sr Director Analyst, Gartner

Competitive decision making in the digital age must be contextual, continuous and connected. Silo data, silo decisions and silo mentality are not cutting it in today's global and highly interconnected business ecosystems. But how to overcome these and other hurdles? Which capabilities are needed? How do AI, decision modeling, real-time analytics, data fabrics and optimization come together in decision intelligence shaping the behavior of applications

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

Drive Business Innovation With Democratized Digital Delivery

Alicia Mullery, VP, Research, Gartner

As technology delivery is distributed across the enterprise and digital innovation becomes a shared leadership responsibility, CIOs must orchestrate and enable innovation by technologists outside of IT to accelerate the pace of digital business. Join this session to learn how leading CIOs are leveraging democratized digital delivery to drive business innovation.

Thursday, 10 November, 2022 / 03:30 PM - 04:00 PM CET

The Limits of Adaptive Execution — Fast Execution Begins With Careful Planning

Viktoria Boyle, VP, Team Manager, Gartner

The recent spate of unprecedented global events underscores the importance of responsive, agile execution. But despite significant lengths taken to accelerate execution, few leaders report significant improvements in enterprise responsiveness - especially in a sustainable fashion. This session will focus on how companies can elevate planning practices to unlock hidden execution speed and agility.

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