Customer Service Intern Job Description (2022)

Job Descriptions

Customer Service InternJob Description

4.8

175votesfor Customer Service Intern

Customer service internprovides software support for standard operating software including Windows 7, Windows 10 and Microsoft Office.

Customer Service InternDuties & Responsibilities

To write an effective customer service intern job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service intern job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist with questions, provide information, collateral, remotes

Stock equipment and supplies

Monitor customer support electronics in lobby and report issues to store manager

Consider full billing system access & use as customer experience troubleshooting specialist

Assisting with Real estate assessments in preparation for '17 budget (store location analysis, maps)

Updating critical information on the store database (200 stores) – gathering information, etc

Reviewing mapping data accuracy for all stores in various search engines

Searching social media to understand potential gaps and opportunities we may have promoting and responding to issues related to stores

This internship will be utilized for critical analysis of operational processes that we are reviewing to improve how we service our Representatives

Specifically, this individual will be analyzing the effects of making changes to our order profiles in a highly automated facility and recommending actions for us to take to ensure a successful implementation

Customer Service InternQualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications forCustomer Service Intern

List any licenses or certifications required by the position:NIST

Education forCustomer Service Intern

Typically a job would require a certain level of education.

Employers hiring for the customer service intern job most commonly would prefer for their future employee to have a relevant degree such asBachelor's and Master's DegreeinBusiness, Engineering, Graduate, Finance, Business/Management, Computer Science, Business/Administration, Accounting, Education, Technical

Skills forCustomer Service Intern

Desired skills forcustomer service interninclude:

MS Office

MS Office software

Microsoft Office

Microsoft SharePoint Desired

Products

Ability to work safely with pressure retaining equipment

Accessories and literature

Excel

Experience with Salesforce.com

Microsoft Windows

Desired experience forcustomer service internincludes:

In addition, this individual will be working closely with the team that is making the decisions based off of survey data and will be providing input based on the work he/she will be analyzing prior to the survey results

Works well in a fast paced automated facility

Self-starter – Upon providing appropriate direction, able to work on a task requiring analysis and ability to ask questions

Social Media (from a business point of view)

Verbal communication skills, which include public speaking, and telephone courtesy skills

Develop excellent relationships with carriers to facilitate effective resolution of issues and drive cost and service opportunities, engaging on key tasks such as bookings, issuing of shipping instructions and approval of shipping documents

Customer Service InternExamples

1

Customer Service Intern Job Description

Job Description Example

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  • Microsoft Word (.docx).DOCX
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Our innovative and growing company is hiring for a customer service intern. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for customer service intern

  • You will navigate and leverage resources provided by internal systems, departments, and policies, to develop performance goals, understand metrics and analyze data for your team
  • You will learn to spot talent potential, manage outliers and build development plans for associates
  • You will be encouraged to provide feedback and detect problems that could improve the overall customer experience
  • You will learn what motivates and drives your team’s engagement
  • Order entry process
  • Returns and refusals process
  • Internal order process
  • Follow up on deliveries with distribution
  • Support to distribution during delivery and return process
  • Support sales in the field

Qualifications for customer service intern

  • Interest in Life Insurance Operations and Customer support
  • Must be able to work in the Rockford, Illinois location while attending school
  • Hours are flexible and can be up to 40 hours per week
  • Students must be working toward their Bachelor’s degree with a graduation date between December 2017 and Spring 2018
  • You must also be authorized to work in the US without sponsorship
  • Leadership! We are looking for students who are standing out and making a difference in their classes, student groups, part-time jobs and extra-curricular activities

2

Customer Service Intern Job Description

Job Description Example

Download

  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our company is looking for a customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for customer service intern

  • Documentation (follow up and claearence after delivery)
  • Customer life cycle
  • Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve the customer awareness
  • Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment
  • Maintain and create customer master files (use of the Accelerator and SFDC)
  • Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department
  • Assist in management of Customer Service Department needs
  • Provide support to Customer Service staff with administrative tasks, such as compiling daily reports, data entry, payroll, coordinating meetings
  • Assist Customer Service Coordinator with scheduling, training, and recruitment of 300 seasonal game day staff
  • Assist seasonal Customer Service staff with HRIS issues in the office and during games

Qualifications for customer service intern

  • You like adventures and taking risks
  • Analytical skills, combined with strong business writing ability
  • Commercial related education or equivalent
  • Strong organizational skills, very detailed oriented and good follow-up skills
  • High customer orientation and friendliness
  • Fluent in English (written & spoken), French would be a plus

3

Customer Service Intern Job Description

Job Description Example

Download

  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our growing company is looking for a customer service intern. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities for customer service intern

  • Contribute to departmental goals and help identify improvement areas
  • Assist with coordination and supervision of customer service related events
  • Identify and communicate potential issues related to assigned work
  • Understand, process and resolve customer queries and requests
  • Assist with various customer service related projects
  • Job shadow customer service areas and present learning outcomes
  • Light phone duty
  • Revise processes and procedures to conform with the business environment, defines
  • Documentation (follow up and clearance after delivery)
  • Support the Government Markets call center

Qualifications for customer service intern

  • Analytic minded students who have a passion for data and creative thinking
  • Last year students with focus on Customer Service/Order Management/Supply Chain
  • Knowledge of German on at least communicative level
  • Partner with two (2) Business Analysts in reviewing call center data to develop call trend reports
  • Support the department's efforts to identify trends
  • Assist with creating solutions to improve the members' experience

4

Customer Service Intern Job Description

Job Description Example

Download

  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our growing company is searching for experienced candidates for the position of customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for customer service intern

  • Develop customer satisfaction strategies unique to each customer’s needs
  • Track and monitor customer performance metrics
  • Develop and maintain customer presentations and communication tools
  • Manage special projects/initiatives that will improve the customers overall experience
  • Chair or participate in at least one major site committee for Environmental, Health & Safety
  • Foster a quality culture, reinforcing the importance of system compliance by empowering each employee to act as an owner
  • Drive site ACE Gold metrics
  • Utilize QCPC processes to drive the early identification of critical systemic issues
  • Support our B2B customer service by taking orders and managing invoices and returns
  • Manage customer information

Qualifications for customer service intern

  • Must be available immediately and able to work full-time
  • Last-year Bachelors or Masters Degree Student required
  • Excellent computer skills, to include reports, data analysis and presentations
  • Demonstrated Team and Project Leadership skills
  • Quick learning in a fast-pace environment and self-starter
  • Be in charge of preparing various sales reports that needs to be delivered daily, weekly and monthly

5

Customer Service Intern Job Description

Job Description Example

Download

  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our company is growing rapidly and is searching for experienced candidates for the position of customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for customer service intern

  • Cooperate mainly with Logistic department, Key Account department, Supply Chain and Sales in order to provide them with the support required
  • Manage the monthly closing activities
  • Support the rest of the Customer Service team when necessary
  • Supporting the team in different marketing activities, following e-mailings and leads qualification process
  • Order entry and expedition of sales orders
  • Customer service work
  • Customer service/sales experience a plus
  • Greeting/Q line /Assistance of CSR at boarding gate and arrival flight
  • Education and training of airline industry including but not limit to, travel document identify, communication with customer with different situations, how to assist customer at check in counter and boarding gate and arrival flight, cross departments training including orientation hosted by Sales/IA /Reservation /Ticketing /Tech Ops
  • Support IT incidents and tickets for the entire US

Qualifications for customer service intern

  • High School or Bachelor degree
  • Fluent in English and one of the Nordic languages
  • Experience in SAP/ Business Warehouse is considered a plus
  • U.S. Citizenship or Permanent Resident status required – For certain positions (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.)
  • We are looking for career minded, hit-the-ground running folks willing to take ownership of projects and accept a variety of exciting challenges – if you believe that the sky’s the limit…this position is for you
  • Pursuing a Bachelor’s or Post-graduate Degree

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